Terms and conditions

The contract


When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

The contract entered into is between the owner of

the holiday accommodation (Lets go lakes) and the holiday maker (The Hirer). The contract is only effective once the information required in the booking form and required payment has been received and written confirmation has been sent to the Hirer.  The contract is subject to English Law. No single sex groups, unless permission has been given by lets go lakes, prior to booking being placed

By paying a deposit or payment in full you are agreeing to our terms and conditions

We do not accept bookings from any person under the age of 25

No Pets.

Breakages Deposit

A £100.00 breakages deposit is required at the time of final payment.

This will be refunded to you by paypal or card, dependant on the form of payment used to make the booking, within 7 days of departure, but deductions will be made to cover the cost of any damage made to the property or contents by your party..  Additional charges will be made should the property not be left in a clean & tidy condition, including washing of crockery & cutlery & putting back in to cupboards, should damage to the property or contents exceed £100, the full cost of repair shall be made by the hirer.


The Hirer is advised to arrange holiday insurance to give protection in the event that the Hirer is unable, for any reason, to take up the holiday accommodation at the agreed time. The Hirer should notify Lets go lakes of any cancellation immediately.  For any cancellation before the arrival  date,  not only will the deposit be forfeited but also the balance of the holiday will be payable  by the Hirer. If the property can be re-let then a refund will be made, less 20% administration charge, but the deposit is always non-refundable. If you have made a provisional booking & lets go lakes (or the hirer) cancel your booking due to breaches of our terms and conditions, ie exceeding the maximum occupancy or making a group booking etc, any monies paid will be refunded, please note, there is a 2% admin fee for all card refunds, and 3.5% admin fee for paypal refunds, all money paid will be refunded to the original source, ie, if you paid by visa, the refund will be made to visa.

Booking Alteration

Additional guests: there will be a charge for guests wishing to add friends/relatives to the booking, after the booking request has been placed/confirmed, the cost will be pro-rata and will be due for payment prior to arrival.

Rarely, for reasons beyond the control of Lets go lakes, we have to cancel or alter arrangements made for the Hirer – in this event, we will contact you as soon as possible

to endeavour to find alternative accommodation, or offer a full refund of monies paid to date. We will not accept consequential damages and liability is limited to a full refund of monies paid.

Complaints Procedure

In the unlikely event of a problem, all complaints must be made immediately, during the term of the holiday to enable any issues to be resolved.

Please note that no correspondence can be entered into concerning complaints made upon departure or after your return home.


Lets go lakes accepts no responsibility for any damage or personal injury caused by use of the accommodation and any amenities including the hot tub, children under the age of 18 should be supervised at all times while using the hot tub, children under the age of 12 are not permitted to use the hot tub.

and such use is at the Hirer’s own risk. The details in the website may be subject to change in the future. The information given

on our web site is believed to be correct and true at the time of going to press. Lets go lakes cannot accept liability for issues outside their reasonable control,

such as breakdown of domestic appliances, plumbing, electrical problems, invasion of

pests or damage caused by exceptional weather conditions



It is not permitted to exceed the maximum occupancy of 6 people, including children, unless prior agreement has been given.

                              Smoking is not permitted inside any of our properties

Bed linen is provided in all of our properties. Please bring your own Cot bedding, towels & kitchen towels


Low Occupancy Discount is available for up to 2 guests, including children and infants, the discount will not apply to 3 guests and over.

Only one discount will apply (greatest discount) low occupancy, late availability etc


Return of Personal Belongings

In the event of any items being left in the property, lets go lakes will collect, pack and post the items back to you.

There is an admin charge of £10 for this, plus the postage costs.

Arrivals and Departures

Cottages will be available after 4pm on day of arrival and must be vacated by 10am on day of departure. Please do not arrive early, or

depart late, a charge of £30 per hour will be made for late departure (unless previously arranged), as time is needed to thoroughly clean the property between lets.

You must allow the Owner and any representative of the Owner (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time - in these situations the Owner is entitled to enter the property at any time without giving you prior notice).

The cottage must be left in the clean and tidy condition in which it was found, locked and the keys left in the arranged location

Occasionally, due to circumstances beyond our control, housekeepers may not have completed all housekeeping by 4pm, in such circumstances housekeeping will be completed as soon a possible thereafter.


You are responsible for the correct and decent behaviour of all members of your party for the duration of the booking and for maintaining acceptable levels of noise at the property and within the grounds and vicinity of the property particularly between 10.00pm and 08.00am. In the event of you or any member of your party breaching this responsibility, we reserve the right to ask you to vacate the property and the contract will be terminated with immediate effect without refund or compensation

Occupancy - Our properties only accommodate the number of people as advertised (6) Due to extra wear & tear resulting from the over use of all areas, extra people may not normally be accommodated except by written permission. We do not allow the use of the cottage by people staying nearby in campervans, caravans tents of alternative accommodation, We inspect the cottages regularly



use of cascades leisure club is included for your use during your stay up to 4pm on the day of departure. Children under the age of 16 must be accompanied by an adult, and are never allowed to use the sauna, steam room, jacuzzi or gymnasium.

No liability will be accepted by the owners of the property or lets go lakes,  use of the facilities at Cascades Leisure Club is strictly at your own risk.

the owners cannot accept any responsibility for health problems, injuries or death that result from it’s use. If any or all of the facilities is not available for any reason for part or all of your stay no liability can be accepted and no compensation paid.



  1. Always keep the hot tub covered when not in use. This will conserve energy and, more importantly, prevent animals and young children from falling/climbing in. It will also help prevent dirt and debris from getting in. Always drain any standing water from the cover.
  2. If your hair is long, put it up in a ponytail or bun to avoid getting it caught in the filter or drain.
  3. Make sure the hot tub is at the appropriate temperature, taking in to consideration the people who will be using it. Children should never be in a hot tub if the water is warmer than bath water (about 90 degrees). For adults, maintain the water temperature below 104 degrees.
  4. Avoid drinking alcohol or using drugs in the hot tub. The hot water will amplify and speed the effects of any alcohol or drugs. Alcohol makes you drowsy, and falling asleep in hot water can be very dangerous. In addition to the risk of drowning, your body cannot regulate its temperature as well when you are asleep, which can lead to dangerous overheating.
  5. Similarly, avoid using the hot tub when overly tired, or at least have a more alert person join you to wake you up.
  6. Never use electrical devices (including phones, radios, TVs or any other corded device) in or near the hot tub. If you must have one nearby, use a battery-powered device and place it on a table a safe distance from the water. Be sure all electrical outlets are a safe distance from the hot tub as well, in keeping with local building codes. Corded devices and outlets present a real risk of electrocution if they get wet!
  7. Always shower with soap and water before and after using a hot tub. Showering before will prevent lotions and skin oils from gunking up the filter and prevent bacteria from entering the pool, and showering after will help remove any chemicals or bacteria that linger on your skin, preventing rashes and infection.
  8. Be cautious when using the hot tub during the winter. If the temperature outside the hot tub is below freezing (and at all other times), water splashed over the edge can quickly freeze into slippery ice. Be careful when exiting!
  9. Plastic drinking glasses are provided, please do not use any other glasses etc in the pool


children under the age of 12 are not permitted to use the hot tub, children under the age of 18 should be supervised at all times. Due to the many risks including drowning, bacterial infection, and brain damage caused by the high temperatures. Never leave children unattended in or near a hot tub, and always consult a doctor before allowing your children in a hot tub.

Pregnant or possibly pregnant women should consult a physician before using a hot tub.

If you have heart disease, high blood pressure, or diabetes you should check with your doctor before using a hot tub.

As with swimming pools, immediately exit and seek shelter if you see lightning, or during any other kind of threatening weather.

Do not use a hot tub immediately following strenuous exercise

People using medications and / or having an adverse medical history should consult a  physician before using a spa or hot tub.

Prolonged immersion in hot water may induce hypothermia.

Hypothermia occurs when the internal temperature of the body reaches a level several degrees

above the normal body temperature of 99ºF (37°C). The symptoms of hypothermia include

drowsiness, lethargy, and an increase in the internal temperature of the body.

The effects of hypothermia include:

Unawareness of impending hazard;

Failure to perceive heat;

Failure to recognize the need to exit hot tub;

Physical inability to exit hot tub;

Fetal damage in pregnant women; and

Unconsciousness and danger of drowning.

Persons suffering from obesity or a medical history of heart disease, low or high blood pressure,

circulatory system problems, or diabetes should consult a physician before using a hot tub.

  1. e) Persons using medication should consult a physician before using a hot tub since some medication

may induce drowsiness, while other medication may affect heart rate, blood pressure,

and circulation.

No liability will be accepted by the owners of the property or lets go lakes,  use of the hot tub is strictly at your own risk.

If you use the tub the owners cannot accept any responsibility for health problems, injuries or death that result from it’s use. If the hot tub is not available for any reason for part or all of your stay no liability can be accepted and no compensation paid. We will do our best to ensure that the hot tub is ready for your arrival at the correct temperature however there may be times when the hot tub is not ready for your arrival due to reasons beyond our control, ie mechanical failure, please note you are responsible for the general maintenance of the hot tub during your stay, this includes maintaining the correct water level & boost filtering the hot tub after use (at least once a day)

The Hot tub is available for use between the hours of 09.00 & 22.00, and use out of these hours is strictly not permitted.

Never use glass in or near the hot tub, plastic drinking glasses are provided.Shower before use

Please do not put any objects, toiletries, alcohol in the pool water.

Always maintain the water level & never block the water filter


By paying a deposit you are agreeing to the above information, for and on behalf of all members in your group.